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Terms of Service

Last updated: November 21, 2025

These Terms of Service ("Terms") set forth the conditions for using the platform provided by GenS LLC ("we," "us," or "the Company") that visualizes and analyzes brand visibility across AI search and generative AI ("the Service"). By using the Service, users ("User" or "you") agree to these Terms.

Article 1 (Scope of Application)

  1. These Terms govern the conditions of the Service and the rights and obligations between the Company and Users, and apply to all aspects of the User's use of the Service.
  2. Any guidelines, policies, individual terms, help documentation, dashboard notices, or other rules established by the Company in connection with the Service (collectively, "Supplemental Terms") form part of these Terms.
  3. In the event of any conflict between these Terms and Supplemental Terms, these Terms shall prevail unless otherwise specified in the Supplemental Terms.

Article 2 (Definitions)

  1. "Service": A SaaS platform that collects, visualizes, and analyzes brand visibility, cited sources, and related data across AI search (Google AI Overviews, etc.) and major LLMs (ChatGPT, Gemini, Perplexity, etc.)
  2. "Service Agreement": The agreement between the Company and the User for use of the Service, incorporating these Terms
  3. "User Data": All data registered, uploaded, or submitted by the User to the Service (including account information, keywords, brand information, internal documents, login credentials, saved AI outputs, and all other data)
  4. "Confidential Information": Non-public information within User Data relating to the User's business activities that is not generally known
  5. "External Services": Third-party services that the Company integrates with the Service, including OpenAI, Google Cloud / Vertex AI, Gemini API, Perplexity API, BrightData, DataForSEO, and others

Article 3 (Registration)

  1. Prospective users shall agree to these Terms and register their name, email address, company name, and other information specified by the Company ("Registration Information") through the Company's designated process.
  2. The Company may decline a registration application if it determines that any of the following applies:
    1. The Registration Information contains false, incorrect, or incomplete entries
    2. The applicant has previously violated these Terms or terms of other Company services
    3. The applicant is an anti-social force or has any involvement with such groups
    4. The applicant is a minor, adult ward, person under curatorship, or person under assistance who has not obtained the requisite consent
    5. The Company otherwise deems the registration inappropriate
  3. The Service Agreement is established when the Company approves the registration and issues an account.

Article 4 (Account Management)

  1. Users shall manage their account ID, password, and other login credentials at their own responsibility and shall not allow third parties to use, or lend, transfer, change the name of, or sell their account.
  2. Users are responsible for any damages arising from inadequate account management, user error, or unauthorized third-party use.
  3. All actions performed through an account are deemed to be the actions of the account holder.
  4. The Company assumes no liability for damages to the User or third parties caused by unauthorized account use.

Article 5 (Fees and Payment)

  1. The Service is generally provided as a paid subscription service. Details regarding pricing, payment methods, billing cycles, and usage limits (keywords, monitoring frequency, projects, etc.) are governed by the Company's pricing page or individual agreements.
  2. The Company may introduce free plans or modify existing plans in the future, with conditions posted on the Company's designated page.
  3. If usage exceeds the limits included in a subscription plan, the Company may charge additional fees based on its designated usage-based pricing.
  4. Users shall pay fees by the Company's designated payment due date using the specified payment methods (credit card, invoice, or other methods approved by the Company).
  5. If a User is late in paying fees, the User shall pay the Company a late payment charge at an annual rate of 14.6% from the day following the due date until full payment is made.
  6. No refunds of fees already paid will be made under any circumstances, including cancellation at the User's discretion, mid-term cancellation, or suspension of use (except where required by law).

Article 6 (No Refunds and Service Interruption)

  1. While the Company endeavors to provide stable Service, the Service may be delayed, interrupted, or suspended in whole or in part due to system failures, external service outages or specification changes, network congestion, cyberattacks, natural disasters, power outages, changes in laws or guidelines, or other causes.
  2. In such cases, the Company shall make commercially reasonable efforts to restore and improve the Service, but shall not be liable for any damages (including lost profits, data loss, or lost business opportunities) to Users or third parties caused by such failures or interruptions.
  3. Users may not request refunds or reductions of fees already paid on the grounds of temporary or prolonged Service interruption, including the cases described in this Article.

Article 7 (Changes to or Termination of the Service)

  1. The Company may change, add to, or discontinue all or part of the Service for business or technical reasons, with prior notice to Users.
  2. When terminating the Service, the Company shall, as a general rule, notify Users at least 30 days in advance via its website, dashboard, email, or other means.
  3. Upon Service termination, Users are responsible for backing up and exporting their data at their own discretion. Even if the Company provides data export functionality, no guarantee is made regarding its scope or availability.
  4. The Company's liability for damages to Users or third parties arising from Service termination is limited to the scope defined in Article 15.

Article 8 (User Data and Confidential Information)

  1. Users shall manage, at their own responsibility, data registered, uploaded, or submitted to the Service, ensuring it does not infringe third-party rights and complies with applicable laws and internal regulations.
  2. When registering customer personal information or other confidential information in the Service, Users are responsible for obtaining necessary consents and fulfilling other legal obligations. The Company is not liable for the User's failure to meet such obligations.
  3. The Company handles User Data and Confidential Information in accordance with its Privacy Policy and these Terms, and implements reasonable security measures to maintain confidentiality.
  4. The Company may access, copy, or analyze User Data for Service operation, maintenance, improvement, and analysis, but shall not disclose or provide it to third parties except as specified in the Privacy Policy (excluding service providers and External Services) unless required by separate agreement or law.

Article 9 (Integration with External Services)

  1. The Service integrates with External Services including OpenAI API, Google Cloud / Vertex AI, Gemini API, Perplexity API, BrightData, DataForSEO, and others, sending keywords and prompts to retrieve AI search results and LLM responses.
  2. Users consent to the Company providing information (monitored keywords, brand names, prompt content, etc.) to External Services as necessary for Service delivery.
  3. The Company makes no guarantees regarding the content, accuracy, completeness, timeliness, or legality of results from External Services (LLM outputs, scraping results, SERP data, etc.).
  4. The Company shall not be liable beyond the scope of Articles 6 and 15 for any impact on Service functionality caused by External Service outages, specification changes, or usage restrictions.
  5. Users shall comply with the terms of service and API terms of each External Service provider at their own responsibility.

Article 10 (Prohibited Activities)

Users shall not engage in any of the following activities when using the Service:

  1. Violating laws or public order and morals
  2. Engaging in activities related to criminal acts
  3. Violating the terms of service or API terms of the Service or External Services
  4. Infringing the intellectual property rights, privacy rights, portrait rights, reputation rights, or other rights and interests of the Company, other users, or third parties
  5. Transmitting excessively violent, obscene, discriminatory, or otherwise objectionable content through the Service
  6. Decompiling, disassembling, reverse engineering, or otherwise analyzing the Service's source code
  7. Scraping, automated access tools, or other activities placing excessive load on the Company's servers or infrastructure
  8. Unauthorized API access or access beyond the Service's specifications
  9. Sharing, lending, transferring, or selling Service accounts or API keys to third parties
  10. Competitive research in violation of unfair competition laws, or using the Service for improper purposes
  11. Defaming the Company or the Service
  12. Providing benefits to or cooperating with anti-social forces
  13. Directly or indirectly facilitating any of the above activities
  14. Any other activity the Company reasonably deems inappropriate

Article 11 (Intellectual Property Rights)

  1. All intellectual property rights related to the Service (including programs, designs, logos, documentation, report templates, etc.) belong to the Company or its licensors.
  2. Users shall not use the Company's intellectual property beyond the scope expressly permitted through use of the Service.
  3. Copyright and other rights in User Data belong to the User or the rightful rights holder. However, the Company may use User Data free of charge and on a non-exclusive basis to the extent necessary for providing and improving the Service.

Article 12 (Handling of AI Outputs and Analysis Results)

  1. AI search results, LLM responses, rankings, scores, analysis results, and similar outputs displayed in the Service ("AI Outputs") depend on algorithms and External Service specifications; the Company does not guarantee their accuracy, completeness, timeliness, or legality.
  2. Users shall verify and make decisions, take actions, and implement strategies based on AI Outputs at their own responsibility and discretion. The Company assumes no liability in this regard.
  3. When providing AI Outputs to third parties, Users shall appropriately inform such third parties that AI Outputs are automatically generated and may contain errors.

Article 13 (Suspension, Deregistration, and Cancellation)

  1. Users may request cancellation of the Service through the Company's designated process. Cancellation takes effect upon completion of the Company's designated cancellation procedures.
  2. The Company may suspend Service access, delete data, delete accounts, or terminate the Service Agreement for a User without prior notice if it determines that any of the following applies:
    1. Violation of any provision of these Terms
    2. Discovery of false information in Registration Information
    3. Cessation or inability of payment, or filing for bankruptcy, civil rehabilitation, corporate reorganization, special liquidation, or similar proceedings
    4. No use of the Service for six months or more
    5. Failure to respond to inquiries or communications from the Company for 30 days or more
    6. The Company determines or suspects the User to be an anti-social force
    7. The Company otherwise deems continued use or registration inappropriate
  3. The Company assumes no liability for damages to Users arising from actions taken under this Article.
  4. The following provisions survive termination or cancellation: Article 5 paragraph 6 (no refunds), Article 8 (User Data), Article 11 (intellectual property), Article 12 (AI Outputs), Article 14 (confidentiality), Article 15 (disclaimers and liability), and Article 20 (governing law and jurisdiction).

Article 14 (Confidentiality)

  1. The Company and Users shall treat as confidential any technical, business, or operational information disclosed by the other party that is identified as confidential or that would reasonably be considered confidential (including User Data), and shall not disclose or leak it to third parties.
  2. The following information is excluded from Confidential Information:
    1. Information already publicly known at the time of receipt
    2. Information that became publicly known after receipt through no fault of the receiving party
    3. Information lawfully obtained from an authorized third party
    4. Information independently developed without reliance on disclosed information
  3. When the Company outsources service operation, maintenance, development, or improvement, it shall impose confidentiality obligations equivalent to this Article on its subcontractors.

Article 15 (Disclaimer and Limitation of Liability)

  1. The Company makes no express or implied warranties regarding the Service, including but not limited to its safety, reliability, accuracy, completeness, usefulness, fitness for a particular purpose, security, freedom from errors or bugs, or non-infringement of third-party rights.
  2. The Company shall not be liable for any damages arising from or related to the use or inability to use the Service or External Services (including lost profits, data loss, business interruption, indirect damages, incidental damages, special damages, or future damages), except in cases of the Company's willful misconduct or gross negligence.
  3. Even where the Company is liable, its liability shall be limited to the lesser of: (a) the monthly fee actually paid by the User to the Company in the month the damage occurred (or the total of the three most recent months if the damage spans multiple months); and (b) direct and ordinary damages proximately caused by the Company's breach of contract or tortious act.
  4. Where a free plan is offered, the Company assumes no liability whatsoever (including liability for damages) with respect to such free plan.

Article 16 (Disputes Between Users or with Third Parties)

  1. If a dispute arises between a User and another user or third party in connection with the Service, the User shall resolve it at their own responsibility and expense, and the Company assumes no liability.
  2. If the Company receives claims from or incurs damages due to such disputes, the relevant User shall compensate the Company for all damages and expenses (including reasonable attorney's fees).

Article 17 (Amendments to Terms)

  1. The Company may amend these Terms as it deems necessary.
  2. When amending these Terms, the Company shall notify Users of the amended content and effective date a reasonable period in advance through the Service dashboard, the Company's website, email, or other methods the Company deems appropriate.
  3. If a User continues to use the Service after the effective date of any amendment, or fails to complete cancellation procedures within the designated period, the User shall be deemed to have agreed to the amended Terms.

Article 18 (Communications and Notices)

  1. Communications or notices from Users to the Company regarding the Service shall be directed to the Company's designated contact or form.
  2. Communications or notices from the Company to Users shall be made through the Service dashboard, email, or other methods the Company deems appropriate, and shall be deemed to have reached the User upon dispatch.

Article 19 (Severability)

If any provision or part of these Terms is found to be invalid or unenforceable under the Consumer Contract Act or other applicable laws, the remaining provisions and the remaining parts of the partially invalid or unenforceable provision shall continue in full force and effect.

Article 20 (Governing Law and Jurisdiction)

  1. These Terms and all matters relating to the Service shall be governed by and construed in accordance with the laws of Japan.
  2. Any disputes arising in connection with the Service between the Company and a User shall be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court as the court of first instance, depending on the amount in dispute.

Established: November 21, 2025